FREE SHIPPING ON ALL ORDERS
SHIPPING & RETURNS
SHIPPING POLICY
At Zaffira, every order is prepared with care and attention to detail.
This policy outlines how shipping and delivery are handled for our collections.
Global Shipping
Zaffira currently ships worldwide.
Processing Time
Orders are carefully processed within 1–3 business days after payment confirmation.
Please note that processing times do not include weekends or public holidays.
Delivery Time
Estimated delivery times typically range between 5–25 business days, depending on destination and carrier conditions.
For certain remote regions or customs procedures, delivery may require additional time.
Tracking Information
Once your order has been dispatched, tracking details and shipping updates will be sent to your email.
Customs & Duties
International orders may be subject to customs duties or local taxes determined by the destination country.
These charges remain the responsibility of the customer.
Incorrect Shipping Information
Please ensure all shipping details are entered accurately at checkout.
If an order is returned due to incomplete or incorrect address information, additional reshipping fees may apply.
Shipping Delays
While we work closely with our shipping partners to ensure a smooth delivery experience, Zaffira cannot be held responsible for delays caused by customs procedures, carrier disruptions, or unforeseen transit circumstances.
Contact
For any shipping-related questions, our support team will be happy to assist you.
REFUND POLICY
At Zaffira, we value a thoughtful and seamless shopping experience.
This policy outlines how refunds and store credits are handled for eligible returns.
Refund Method
Approved refunds are issued exclusively as Zaffira store credit in the form of a digital gift card.
We do not offer refunds to bank accounts, original payment methods, or credit/debit cards.
Processing Timeline
Once a returned item has been received and inspected, eligible store credit will be issued within 7 business days.
Non-Eligible Returns
Refunds or store credits cannot be issued for:
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Items returned outside the 7-day return window
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Items that are worn, damaged, washed, or not in their original condition
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Shipping fees, duties, or taxes
Store Credit
Zaffira store credits do not expire and may be used toward any future purchase on our store.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can assist you accordingly.
Questions
For any questions regarding returns, refunds, or store credit, our support team will be happy to assist you.